CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS

OUTLOOK:

  1. By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014/29188) as well as other applicable laws.
  3. Shipping costs, which are the expense of product delivery, will be paid by the buyers.
  4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within 30 days of the legal period.If the product is not delivered within this period, buyers may terminate the contract.
  5. The purchased product must be delivered complete and in accordance with the qualities specified in the order, including any warranty certificates, user manuals, etc., if available.
  6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

  1. If the buyer fails to pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product will cease.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If it is determined that the credit card used by the buyer for payment was used fraudulently by unauthorized persons after the product has been delivered, and if the amount for the sold product is not paid to the seller by the bank or financial institution, the buyer must return the product to the seller within 3 days with the shipping cost borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME DUE TO UNFORESEEABLE REASONS:

  1. If unforeseeable force majeure events occur that prevent the product from being delivered on time, the situation will be reported to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order, if payment was made in cash, the amount will be refunded in cash within 14 days of the cancellation. If the payment was made by credit card and the order is canceled, the amount will be refunded to the bank within 14 days of the cancellation, but the bank may transfer the amount to the buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

  1. The buyer must inspect the goods/services before accepting delivery; they should not accept damaged or defective goods/services such as those with dents, cracks, or torn packaging from the shipping company. The goods/services are considered to be in good condition if accepted. The buyer must take care to protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The BUYER may exercise the right of withdrawal from the contract without assuming any legal or penal liability and without providing any reason within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/organization they indicated by notifying the SELLER through the contact information provided below.
  1. SELLER’S RIGHT OF WITHDRAWAL NOTIFICATION CONTACT INFORMATION:

COMPANY

Name/Title: Enermak Energy Machinery and Construction Industry Trade Ltd. Co.
Address: Ostim, 1234. St. No: 125 D:125, 06370 Yenimahalle/Ankara
Mail: info@enermak.com
Phone: 03123851102
Fax: 0312 385 11 05

RIGHT OF WITHDRAWAL PERIOD:

  1. For services purchased, this 14-day period starts from the date the contract is signed.In service contracts where performance has begun with the consumer’s approval before the withdrawal period ends, the right of withdrawal cannot be used.
  2. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
  3. To exercise the right of withdrawal, written notification must be made to the seller via registered mail, fax, or email within 14 (fourteen) days, and the product must be unused as specified in the “Products for Which Withdrawal Right Cannot Be Used” provisions of this contract.

USE OF THE RIGHT OF WITHDRAWAL: 

  1. The invoice of the product delivered to the third party or the buyer must be returned (If the invoice for the product to be returned is issued to a corporate entity, it must be returned with a return invoice issued by the institution).
  2. The return form, the box, packaging, and any standard accessories of the product must be delivered complete and undamaged.

RETURN CONDITIONS:

  1. The SELLER is obliged to refund the total price and any documents that place the BUYER under obligation within 10 days from the receipt of the withdrawal notification and to accept the return of the goods within 20 days.
  2. If there is a decrease in the value of the goods due to the BUYER’s fault or if the return becomes impossible, the BUYER is responsible for compensating the SELLER’s losses proportionally. However, the BUYER is not responsible for changes and deterioration caused by the proper use of the goods or products within the withdrawal period. 
  3. If the withdrawal causes the SELLER’s promotional campaign limit to fall below the threshold, the discount enjoyed under the campaign will be canceled.

CAYMA HAKKI KULLANILAMAYACAK ÜRÜNLER:

  1. Products prepared according to the buyer's request or personal needs that are not suitable for return, such as innerwear, swimwear bottoms, makeup products, single-use items, perishable goods, or items with a risk of expiration, products that, once delivered, have been opened by the buyer for health and hygiene reasons, products that are mixed with other products after delivery and cannot be separated by their nature, periodicals like newspapers and magazines provided under a subscription contract, and electronic services rendered instantly or intangible goods delivered to the consumer immediately, as well as audio or video recordings, books, digital content, software programs, data storage devices, computer consumables, and items whose packaging has been opened by the buyer cannot be returned according to the Regulation. Additionally, the right of withdrawal cannot be used for services commenced with the consumer's approval before the end of the withdrawal period.
  2. Cosmetics and personal care products, innerwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, tapes, and stationery supplies (toners, cartridges, ribbons, etc.) must remain unopened, unused, and undamaged to be eligible for return.

DEFAULT AND LEGAL CONSEQUENCES:

  1. If the BUYER defaults on a credit card payment, they agree, declare, and undertake to pay interest within the framework of the credit card agreement between them and the card-issuing bank and to be responsible to the bank. In such a case, the relevant bank may take legal action, and the BUYER may be responsible for any arising costs and attorney fees. In any case of the BUYER’s default, the BUYER agrees to compensate the SELLER for any damages and losses incurred due to the delayed performance of the debt.

PAYMENT AND DELIVERY:

  1. You can make payments via Bank Transfer or EFT (Electronic Funds Transfer) to any of our accounts at Garanti Bank or Yapı Kredi Bank (TL).
  2. You can also use any credit card for online single payment or installment options through our website. In online payments, the amount will be charged from your credit card at the end of the order.
Enermak Enerji 2000-2004